Recycle it
recycle securely.
What you can do to protect your data?
MobileMuster provides a safe and secure recycling process for your old mobile phones and accessories. We dismantle all of the devices and any data left on them is destroyed in the recycling process. The components are processed separately through shredding, crushing, heating and smelting techniques to maximise resource recovery.
Before you recycle, sell or give away your mobile phone, you should remove your personal information. If your mobile phone is still working watch our How to videos and follow our steps for managing data on your Android or iOS device. Instructions can vary depending on your mobile phone. If you still need help, look up your phone manufactures website or contact their support services.
Learn what happens to your old mobile phone when you recycle with MobileMuster.
How to guides
We’ll show you how easy it is to safely manage the data on your old Android and iOS phone so that it’s ready to be reused or recycled. Remember that instructions can vary depending on your mobile phone. If you need help, look up the phone manufactures website.
1. Disconnect any external accessories such as smartwatches or smart home units. Open your phones settings app. Select your connected devices. Disconnect or unpair the accessory.
2. Back up or transfer files and information you want to keep to a computer or online storage. You can back up your old phone to your cloud, Google account or by connecting your phone to a computer.Google Photos app is a good option to backup your photos.
3. Log out of all your accounts such as the Play Store and social media accounts.
4. Perform a reset. A reset will erase all the data from your device. Open your phones settings app. Select backup and reset. Select factory data reset.
5. Remember to remove the SIM card and any external storage such as a micro SD card.
6. If your phone is damaged and you’re unable to remove the data, no problem. MobileMuster makes sure all your data is destroyed in the recycling process.
7. Now your phone is ready to be recycled the right way. Find your nearest drop off point.
1. Back up your phone to iCloud or a computer.
2. Disconnect any Apple-paired devices that are connected to your phone.
3. Log out of all your accounts such as iTunes an the App store. This will remove your phone from Find my iPhone. If you are switching to a non-Apple phone, you’ll need to logout of iMessage.
4. Perform a reset. A reset will erase all settings, apps and content from your device’s internal storage.
5. If you need help, contact Apple Support.
6. If your phone is damaged and you’re unable to remove the data, no problem. MobileMuster makes sure all your data is destroyed in the recycling process
7. Now your phone is ready to be recycled the right way. Find your nearest drop off point.
Switching phones
Transfer tools allow you to transfer all your contacts and content from your old phone to a new phone in a few simple steps. You may be able to transfer all your photos, calendar dates and alarms to make the switch easier. If you need help you can talk to your local mobile phone provider to see what technical support they offer in store. Please note that some of these services may include a service fee.
Follow the links to your new phones transfer tools:
Apple support site
HTC Transfer
Microsoft Switch Easy
Oppo Clone Phone
Pixel Phone Help
Samsung Smart Switch
Mailing options
Complete the form below and we will send you a MobileMuster mailing satchel so you can safely post back your old mobiles and accessories for free. You can track your old phones and accessories using the tracking number on the satchel. This will give you piece of mind that your mobile phones are delivered securely to our recycling facilities.
Our satchels are also available from your local Australia Post office. Alternatively if you have an old MobileMuster satchel they can still be used to send us back your mobile phones and accessories for recycling.
Order a satchel
The MobileMuster satchel will be posted and should arrive in the next week.
Disclaimer
While we make every effort to ensure that the material and information on this website is accurate and up-to-date when published, it is general information intended as a guide only. Please keep in mind that you are solely responsible to ensure that any personal information has been erased from your mobile device prior to drop off. Any data that has not been removed from your mobile device will be destroyed as promptly as practicable as part of the recycling process. MobileMuster does not accept any responsibility or liability for any lost, damaged or destroyed files or data. If needed, seek advice relevant to your mobile phone from the manufacturer.