Data Management Tips

Follow our simple steps to protect your data

Data Management Tips

Before you recycle, sell or give away your mobile phone, you should remove your personal information. If your mobile phone is still working watch our How to videos and follow our steps for managing data on your Android or iOS device.

Instructions can vary depending on your mobile phone. If you still need help, look up your phone manufactures website or contact their support services.

Removing your data Android

Watch our How To video for Android or follow the steps below.

Rather than putting your old phone straight into the ‘just in case’ drawer we’ll show you how easy it is to manage the date on your old phone so that it’s ready to be reused or recycled.

  1. Disconnect any external accessories such as smartwatches or smart home units.
  2. Back up or transfer files you want to keep to your cloud, Google account or by connecting your phone to a computer. Tip: You can use the Google Photos app to backup your photos.
  3. Log out of all your accounts such as the Play Store and social media accounts.
  4. Perform a reset. A reset will erase all the data from your device.
  5. Remember to remove the SIM card and any external storage such as a micro SD card.
  6. Instructions can vary between devices and models. If you need help look up the phone manufacturers website. Alcatel – HMD Global – HTC – Huawei – Google – Motorola – Oppo – Samsung – Vigo Mobile Australia – ZTE

If your phone is damaged and you’re unable to remove the data, as part of the recycling process
MobileMuster will destroy any data on the device as promptly as practicable.

Disclaimer
While we make every effort to ensure that the material and information on this website is accurate
and up-to-date when published, it is general information intended as a guide only. Please keep in
mind that you are solely responsible to ensure that any personal information has been erased
from your mobile device prior to drop off. Any data that has not been removed from your mobile
device will be destroyed as promptly as practicable as part of the recycling process. MobileMuster does not accept any responsibility or liability for any lost, damaged or destroyed files or data. If needed, seek advice relevant to your mobile phone from the manufacturer.

Removing your data iOS

Watch our How To video or follow the steps below.

Rather than putting your old phone straight into the ‘just in case’ drawer we’ll show you how easy it is to manage the date on your old phone so that it’s ready to be reused or recycled.

  1. Back up your phone to iCloud or a computer.
  2. Disconnect any Apple-paired devices that are connected to your phone.
  3. Log out of all your accounts such as iTunes an the App store. This will remove your phone from Find my iPhone. Tip: If you are switching to a non-Apple phone, you’ll need to logout of iMessage.
  4. Perform a reset. A reset will erase all settings, apps and content from your device’s internal storage.
  5. If you need help, contact Apple Support.

If your phone is damaged and you’re unable to remove the data, as part of the recycling process
MobileMuster will destroy any data on the device as promptly as practicable.

Disclaimer
While we make every effort to ensure that the material and information on this website is accurate
and up-to-date when published, it is general information intended as a guide only. Please keep in
mind that you are solely responsible to ensure that any personal information has been erased
from your mobile device prior to drop off. Any data that has not been removed from your mobile
device will be destroyed as promptly as practicable as part of the recycling process. MobileMuster does not accept any responsibility or liability for any lost, damaged or destroyed files or data. If needed, seek advice relevant to your mobile phone from the manufacturer.

Switching Phones?

Transfer tools allow you to transfer all your contacts and content from your old phone to a new phone in a few simple steps. Follow the links to your new phones transfer tools:

Apple support site
HTC Transfer
Oppo Clone Phone
Pixel Phone Help
Samsung Smart Switch

Talk to your local mobile phone network provider to see what data management services they offer in store. Please note that some of these services may include a service fee.

Optus Support
Telstra Tech Bar
Vodafone Device Support