Recycle a mobile
COVID-19
If you are looking to recycle we encourage you to use our free mailing label. Complete the form below and post back your mobile phones and accessories at any AusPost box.
A number of our collection partners, including retail stores, councils and workplaces are closing their sites and changing operations due to COVID-19. While some retail stores are open, in accordance with social distancing policies, we encourage customers to use our mailing options and check retail websites for up-to-date information before heading to a store.
For more information please read our COVID-19 Update.
Mail options
Complete the form below and we will send you a MobileMuster mailing label so you can post back your old mobiles and accessories for free.
Find a drop off point
Getting your mobile ready
- All makes and models of mobile phones
- Mobile phone batteries
- Mobile chargers and accessories
- Mobile wireless internet devices
- Smart watches and fitness trackers
Before you recycle, sell or give away your mobile phone, you should remove your personal information. If your mobile phone is still working watch our How to videos and follow our steps for managing data on your Android or iOS device.
Remember that instructions can vary depending on your mobile phone. If you need help, look up the phone manufactures website.
Alcatel – Apple – HMD Global – HTC – Huawei – Google – Motorola – Oppo – Samsung – Vivo Mobile Australia – ZTE
If your phone is damaged and you’re unable to remove the data, as part of the recycling process MobileMuster will destroy any data on the device as promptly as practicable
Disclaimer
While we make every effort to ensure that the material and information on this website is accurate and up-to-date when published, it is general information intended as a guide only. Please keep in mind that you are solely responsible to ensure that any personal information has been erased from your mobile device prior to drop off. Any data that has not been removed from your mobile device will be destroyed as promptly as practicable as part of the recycling process. MobileMuster does not accept any responsibility or liability for any lost, damaged or destroyed files or data. If needed, seek advice relevant to your mobile phone from the manufacturer.
Switching Phones?
Transfer tools allow you to transfer all your contacts and content from your old phone to a new phone in a few simple steps. Follow the links to your new phones transfer tools:
Apple support site
HTC Transfer
Oppo Clone Phone
Pixel Phone Help
Samsung Smart Switch
Talk to your local mobile phone network provider to see what data management services they offer in store. Please note that some of these services may include a service fee.
Android Instructions: How to manage the data on your mobile phone. Watch our How To video or follow the steps below.
Rather than putting your old phone straight into the ‘just in case’ drawer we’ll show you how easy it is to manage the data on your old phone so that it’s ready to be reused or recycled.
Disconnect any external accessories such as smartwatches or smart home units.
- Open your phones settings app.
- Select your connected devices.
- Disconnect or unpair the accessory.
Back up or transfer files and information you want to keep to a computer or online storage.
You can back up your old phone to your cloud, Google account or by connecting your phone to a computer.
Tip: You can use the Google Photos app to backup your photos.
Log out of all your accounts such as the Play Store and social media accounts.
Perform a reset. A reset will erase all the data from your device.
- Open your phones settings app.
- Select backup and reset.
- Select factory data reset.
Remember to remove the SIM card and any external storage such as a micro SD card.
Instructions can vary between devices and models. If you need help on how to back up, log out and reset, look up the phone manufacturers website.
Alcatel – HMD Global – HTC – Huawei – Google – Motorola – Oppo – Samsung – vivo Mobile – ZTE
If your phone is damaged and you’re unable to remove the data, no problem. MobileMuster makes sure all your data is destroyed in the recycling process.
Now your phone is ready to be recycled the right way. Find your nearest drop off point.
iOS Instructions: How to manage the data on your mobile phone.
Watch our How To video or follow the steps below.
Rather than putting your old phone straight into the ‘just in case’ drawer we’ll show you how easy it is to manage the data on your old phone so that it’s ready to be reused or recycled.
Back up your phone to iCloud or a computer.
Disconnect any Apple-paired devices that are connected to your phone.
Log out of all your accounts such as iTunes an the App store. This will remove your phone from Find my iPhone.
Tip: If you are switching to a non-Apple phone, you’ll need to logout of iMessage.
Perform a reset. A reset will erase all settings, apps and content from your device’s internal storage.
If you need help, contact Apple Support.
If your phone is damaged and you’re unable to remove the data, no problem. MobileMuster makes sure all your data is destroyed in the recycling process
Now your phone is ready to be recycled the right way. Find your nearest drop off point.
Keep the battery within the mobile phone handset. If you are recycling any loose mobile phone batteries without a handset, wrap the battery in bubble wrap or similar and seal before putting in the MobileMuster collection box or satchel.
If you are a MobileMuster collection site read our packing guidelines for sending back your collection.